A Lesson in Customer Service from Office Depot
When you find a company that makes working with them a pleasure, I think it is appropriate to spread the word. We recently added two new salespeople to our Boise office and we were scrambling to find a place to put everyone in our limited office space. After researching a bit, we decided to buy several pieces of new office furniture online from Office Depot.
To my surprise, the furniture was delivered the next day, with no extra charge for shipping. Additionally, when we decided to return a desk we purchased, there were no questions asked. A full refund was given and there was no charge to have someone come and pick up the item the next day.
Anyone who has purchased items online, knows this kind of service is unmatched by most companies. The shipping was quick, the service was friendly, and there was no charge for shipping or delivery, even with items over 100 lbs.
Another Office Depot experience I had recently reinforced their above-and-beyond customer service attitude. We were looking to have some flyers printed and we had used another company’s services in the past because the cost was significantly lower. After speaking with an associate of the nearby Office Depot, she assured me they could match the price of any competitor and she also said I could use a coupon I received in the mail.
Since the Office Depot location is much closer and they said they could complete the job in a matter of minutes for a price that ended up being even lower than the competitor after the use of the coupon, we chose to take our business there. The quality of work was outstanding and the employees were friendly and helpful.
Although it may seem as though I am gushing about Office Depot here, there is a lesson for business owners. If you make your customers happy, not only will they keep coming back, they will talk about your exceptional service.
Samantha Bushard is an HR employee for the Idaho office of A Plus Benefits, Inc.
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