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Book Review – “First Break All the Rules”

Monday, January 12th, 2009

Last year I had the opportunity of reading several business focused books and in doing so gained a great deal of insight. Some of the books were great while others were tough to get through. One of the books that was an enjoyable and relatively easy to read is titled “First Break All the Rules” by Marcus Buckingham and Curt Coffman.

The book, based on 25 years of research by the Gallop Organization is the product of interviews with over a million employees and eighty thousand managers. The writing is easy to follow and doesn’t leave you feeling like you’re up to your eyeballs in the really heavy stuff. Its strategies are applicable and it doesn’t try to mold you into the author’s view of a good manager. Alternatively, it coaches you to take advantage of your innate abilities and grow them for your own managerial success.

In the introduction to the book the Author states “…great managers do share one thing: Before they do anything else, they first break all the rules of conventional wisdom. They do not believe that a person can achieve anything he sets his mind to. They do not try to help a person overcome his weaknesses. They consistently disregard the Golden Rule. And, yes, they even play favorites.”

We have all restated the phrase; our employees are our greatest asset. Yet many of us don’t consider the variety of strategies we could implement in order to make the most use of that investment. Sure, we purchase benefits and provide bonuses but what do we do in order to maximize that daily efficiency/output of that asset. Based on my meetings with several small businesses over the years I’m sorry to say that most of us do nothing but expect the person to show up because “I give them a paycheck every two weeks…they should be grateful for that.” The first truth is, most employees I speak with are grateful to be employed and are certainly grateful for the paycheck. The second truth is, most employees can and would gladly give more output if their direct supervisor would manage them individually instead of managing the group for which they are a part.

As I read the book I was almost constantly underlining sections and taking notes in the margins because the content was applicable and provided real and workable strategies. One that stood out to me was “spend the most time with your best people” because I’ve seen companies that do this and have witnessed their superior performance. But, that’s just one of several great points that made this book worth the money and the time.

Happy reading.

Jake Lunt is the General Manager of the Idaho office of A Plus Benefits, Inc.

Help Wanted

Tuesday, February 19th, 2008

I’ve received several requests lately about available employment opportunities at A Plus Benefits so am writing this post in an attempt to provide some guidance.

First, let me unequivocally state that we are almost constantly looking for talented individuals. If you think that’s you, please send your resume to hr@aplusbenefits.com.

Hold on though. Don’t be too hasty. Before sending the resume please read the rest of this post to ensure that you are looking for work in the right place. The fact is A Plus Benefits is a fantastic place to work and to develop your professional credentials. A Plus’s investment in training, benefits, work life balance and creating an enjoyable work environment have contributed to its distinction of being one of the top three small businesses to work for in the state of Utah. So if this sounds intriguing to you please send your resume to hr@aplusbenefits.com.

Wait a minute. I’m not quite done yet. Here is the part you need to consider before you send your resume. If you want a job where you can come and collect a paycheck without working hard and being accountable for your productivity, don’t apply because we don’t want you. If you have a history of showing up late for work and wanting to leave early, go apply somewhere else. If you feel like great holiday parties, better than industry standard wages, world class training and lots of other perks are your entitlement for showing up to the office, we are not a good fit. If you don’t feel like customers deserve your very best work and most careful attention go apply at one of our competitors because we don’t want you working for us. Bottom line, we hire great employees and make it well worth their time. If you are a great employee please apply by sending your resume to hr@aplusbenefits.com. If you have even the slightest inkling that you would be unable to perform in this type of environment don’t waste our time with a misleading resume.

We will look forward to seeing your resume soon.

If in your attempt to discover a job opportunity with A Plus you’ve stumbled onto this post and do in fact send your resume to the link listed above you’ve already passed the first test. Good Luck!

Jacob Lunt is the General Manager of Idaho Operations for A Plus Benefits, Inc.

Recording Conversations

Tuesday, November 13th, 2007

Someone recently posted the following question in the “ask a question” area of the site “can I record a conversation with another employee without their permission?”


Answering this with a definitive Yes or No would be irresponsible without a clear understanding of the situation, but here is some basic information that might be helpful. In 38 of the 50 states a person can record a conversation for which they are a party without seeking the consent of the other party involved. For a list of these states click here. (http://www.rcfp.org/handbook/c03p01.html)

Please note that caution must be taken in regards to what the recording will be used for and what the conversation is about. Also note that in order to record telephone conversations between your employees and others requires their knowledge and consent.

In order to ensure legality in your particular situation please contact your attorney or an HR representative of A Plus Benefits.

Jake Lunt is the General Manager of Idaho Operations for A Plus Benefits, Inc.

Health Coverage and Personal Responsibility

Thursday, September 27th, 2007

I’ve recently read several articles written about health coverage. Some have criticized the health carriers, many have extolled the virtue of the Canadian system, and others have provided helpful information for consumers of health plans. However, most articles miss or purposely omit the role of the consumer. Yes, that’s you.

I think it’s time for all of us, the users of health plans, to take a much more participative approach. If we would more responsibly use our coverage everyone would spend less. So how can you help? To start, read your plan booklet before going to the doctor, know which doctors are in network and what procedures are and are not considered pre-existing. If offered a group plan through your employer remember that how you utilize the plan affects the entire group. Take a few extra second to ask about generic prescription drugs and see if paying for the entire drug would be cheaper than the co-pay. There are several things you can to do influence the cost of health care. By taking some personal responsibility for the current health care challenges you can make a difference. In the process, you’ll probably notice that your wallet’s a little fatter.

Jake Lunt is the General Manager of Idaho operations for A Plus Benefits, Inc.

Real Benefits of Working for Small Companies

Tuesday, September 25th, 2007

I continue to hear people mention how difficult it is to find employees in the current hiring environment. This seems particularly true when business owners feel they need compete with larger organizations like HP, Simplot, or Micron.

I was visiting with a friend this morning and we were talking about working with the big guys and he mentioned several things that caused me to think about the benefits associated with working for one of the little guys. Seriously, how many big company jobs allow an employee to work on two, three or more very different tasks on any given afternoon? How many big company opportunities include constant change and significant job flexibility? When I was working for Intel two years ago I spent my entire day boxed in a cubicle working on a very specific job. I had little interaction with co-workers unless it was over the phone and even less task flexibility. I was there to do a very finite job day in and day out.

It was this experience that convinced me that regardless of the health plans, stock options, and a good salary I wanted something different. Among other things, I wanted change, I wanted more responsibility and I wanted to feel like my contribution meant something. Fortunately I found that opportunity and by working for small businesses, so have many others. Small business owners can attract key talent by highlighting their flexibility when working with employees versus their much larger counterparts. Focus on the benefits of working in a smaller, more adaptable company and you’ll be in good shape.

Jake Lunt is the General Manager of Idaho operations for A Plus Benefits, Inc.